Your cart is empty
Get in Touch
Contact Us
Have a question? We'd love to hear from you. Send us a message and we'll respond as soon as possible.
Phone
01500072416We reply within 24 hours
We reply within 24 hours
Address
Maadi,Cairo, EgyptEgypt
Working Hours
7 Days a Week
Send us a Message
Fill out the form below and we'll get back to you shortly.
Visit Our Office
Come visit us at our Cairo location or schedule a pickup.
Quick Response
Our customer service team is available. For urgent matters, please call us directly at 01500072416.
Frequently Asked Questions
Quick answers to common questions
How long does shipping take?
Orders are typically delivered within 3–5 business days across all governorates of Egypt. We will send you a tracking link once your order is confirmed.
What is the exchange and return policy?
Returns or exchanges are completely free in the following cases: * The product has a manufacturing defect. * The product does not match the displayed images. * The size was selected based on our recommendation and turned out to be unsuitable. * The issue is reported within 3 days. The product will be returned or exchanged free of charge with no shipping fees. To request a return or exchange, please contact us via: * Email * WhatsApp * The “Contact Us” section on our website.
Do you offer gift wrapping?
We follow strict packaging standards to ensure your order is fully protected and arrives safely without any damage during shipping. We are also pleased to offer a premium gift wrapping service for special occasions and birthdays as an optional add-on upon request. * Additional fees apply for the premium gift wrapping service, depending on the customer’s request. * Premium gift wrapping is available in Cairo and Giza only. * Customers can choose their preferred delivery date and time. * Delivery is handled directly by Nebu Kids staff, not through a shipping company. Make your gift extra special with Nebu Kids.
How do I choose the right size for my child?
You can refer to the “Size Chart” available at the bottom of the product page, which shows detailed measurements in centimeters (width and length). To ensure the most accurate size selection, we recommend measuring a similar garment your child is currently wearing and comparing those measurements with the chart provided. If you need further assistance in choosing the most suitable size, please contact us via WhatsApp.
What are the available payment methods?
We offer cash on delivery (COD), as well as payment via mobile wallets or InstaPay. Once your order is completed, we will contact you to confirm the order and choose the most suitable payment method.